Política de reembolso
Returns
We offer a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.
To start a return, please contact us at support@lumkira.com (replace with your email).
Returns should be sent to the following address:
[INSERT RETURN ADDRESS]
If your return is approved, we'll provide you with a return shipping label along with instructions on how and where to send your package.
Please note that returns sent without first requesting authorization will not be accepted.
If you have any questions regarding returns, feel free to contact us at support@lumkira.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item. We'll evaluate the issue and work quickly to make it right.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care products (such as beauty items)
- Hazardous materials, flammable liquids, or gases
If you're unsure whether your item qualifies for a return, please contact us before sending it back.
Unfortunately, we cannot accept returns on:
- Sale items
- Gift cards
Exchanges
The fastest way to receive the item you want is to return your current item. Once your return has been approved, simply place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.
To qualify, the item must be unused, in its original packaging, with all tags attached, and accompanied by proof of purchase.
This right does not affect your additional rights under applicable consumer protection laws.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at support@lumkira.com